Monthly Archives: June 2016

27 06, 2016

Competition: Win an iconic symbol of Irish culture and heritage with the Irish Telephone Box Company. 

There was a time when communication was not so simple.  Recent generations have become accustomed to instant real time information, while unaware of a more simplistic era.  For many years the Irish public relied upon the local “Telefon” Box as their only means of communication with the outside world. The first “Telefon” box was installed as far back as 1925 and to this day it can be found on Dawson Street, Dublin.  In 1932 the boxes were fitted throughout Dublin in response to the Catholic Eucharistic Congress which helped celebrate the 1,500th year of St. Patrick’s arrival to Ireland.  The increased popularity from this event led to their installation throughout the length and breadth of the island.  The boxes were modernised in later years but it is the old iconic boxes with the unmistakable “Telefon” branding that has a place [...]

23 06, 2016

Nestlé Professional (Ireland) helping pubs increase profits.

The popularity of good coffee has taken off like a caffeine-fuelled rocket in the last couple of years. It is for sale everywhere with pop-up coffee shops appearing overnight and new trendy coffee shops opening every day. Given the massive increase in coffee consumption and consumer interest in this versatile bean, the casual dining sector (and Irish pubs especially) have been looking at ways to attract more customers. Finding an easy-to use system that offers a better quality coffee, increases your profits, with minimal investment has always been the challenge though. Today there is great opportunity for publicans to win more trade from coffee-thirsty customers. Some coffee-shops are now selling beer, so why shouldn't the pub sell good coffee? Most pubs are on the same street or within the same vicinity as numerous coffee shops. Why allow hundreds of customers to walk past your [...]

23 06, 2016

Keeping Your Irish Pub Relevant- Part 1

Twenty years ago, at the height of their explosive expansion throughout the world, and especially in Europe and North America, Irish Pubs resonated with consumers on multiple levels, creating a destination venue in their community that had a unique attraction. The special ambiance and charm that permeated from great design, home-cooked food, friendly employees and great music brought a sense of Ireland to those who had never visited the country, but knew of its great pub culture. No matter what major city in the world, if you found the local Irish Pub, you generally found a quality experience, memorable for its warmth and conviviality. The cultural markers of the pub experience in Ireland were being replicated faithfully and it was possible for consumers in Hamburg, Rome, Chicago and Shanghai to get an authentic taste of it. The sense of connection [...]

23 06, 2016

10 Ways of Coaching professional practices and managing unwanted behaviour

Your Irish Pub employees are the lifeblood of your business, whether they are servers and bartenders who present the ethos of your pub to your customers, or the cooks and chefs whose care of foodservice can make or break you. But sometimes it just can’t be avoided, some of your people will display behaviours from time to time that you simply can't have in your pub. For anyone in management, coaching to eliminate unwanted or negative behaviours goes with the territory, and unless your empathy meter is pushing empty, it is not something to which you will look forward. However, this type of coaching need not leave the recipient permanently scarred and you emotionally disturbed. To that end, here are 10 recommendations on how to coach positively and effectively. Changing Behaviour Focus your coaching on the behaviour that you want [...]

23 06, 2016

Irish Whiskey Association Welcomes Opening of Walsh Whiskey Distillery in Co Carlow

Miriam Mooney, Head of the Irish Whiskey Association has welcomed the news that whiskey distilling has returned to Carlow after an absence of 200 years with the opening of Walsh Whiskey Distillery - a new world class distillery and visitor centre. At the opening, Miriam said that “the revival of the Irish Whiskey industry is being felt across the island of Ireland with the opening of the new €25 million, Walsh Whiskey Distillery in Royal Oak, County Carlow by husband and wife team, Bernard and Rosemary Walsh. Bernard and Rosemary have great plans for the distillery and also for the visitor centre attached to it. They will create 55 jobs and bring 75,000 whiskey tourists annually to Royal Oak, County Carlow. The announcement is another sign that the Irish Whiskey industry is moving confidently towards double digit export growth by [...]

23 06, 2016

Pub Spotlight: Fitzpatrick’s Irish Pub Montpellier

Since 1995, Fitzpatrick’s family-run Irish Pub in the beautiful old town of Montpellier, has been delighting customers in the sunny South of France. With their balcony giving wonderful views over the stunning Chambre de Commerce, their pub is a real favourite hangout for locals and visitors alike. They serve creamy pints of Guinness and cold beers as well as a good selection of Irish whiskeys to happy customers. They are hugely passionate about all types of sport and are renowned as one of the best places in Montpellier to watch big sporting events whether that's  football, gaelic, rugby or even cricket! Keeping customers consistently happy is no mean feat. Nicholas Holmes, owner and founder of this family run pub is adamant that innovation and hard work lie behind Fitzpatrick’s success. Despite basking in the sun for more than 20 years, Fitzpatrick’s customer service [...]

2 06, 2016

Supplier Spotlight: Boxed Bars

Lignum Interiors are a globally regarded provider of bespoke joinery, specialising in the design, manufacture and installation of high quality custom joinery and bespoke woodworking for both commercial and residential interiors with a particular specialism in pubs and restaurants. Based in County Down, this team of time-served industry professionals and skilled local craftsmen are led by Downpatrick native Ciaran McMenamin. They are passionate about their work and have a genuine commitment to understanding the design, materials and processes behind each project they undertake. They are an internationally focused company with experience in exporting around the world and have an impressive export sales record in their short history. They have worked on pub and restaurant fit-outs and refurbishments destined for the United States, Canada, Great Britain, Republic of Ireland, France and Switzerland and earlier this year completed their first project in [...]

2 06, 2016

Pub Spotlight: The Irish Village, Dubai

Since its opening in October 1996, The Irish Village has always been looked upon as a small piece of Ireland in the heart of Dubai.  Designed in the form of a typical Irish village street, its authenticity comes from the use of Irish materials, such as Liscannor stone, and craftsmanship used in its construction, all of which have been imported from the Emerald Isle.  Employing over 24 Irish staff and serving traditional Irish food, The Irish Village is part of Dubai Duty Free’s Leisure Division and has great support from Colm McLoughlin, Executive Vice Chairman and George Horan, President. In fact, The Irish village concept was the brainchild of Colm and the street façade includes the Ballinasloe Post Office, a nod to Colm’s birthplace. To bring another touch of Irish authenticity, a life-size bronze sculpture of three traditional Irish musicians [...]

2 06, 2016

Pricing Your Menu Profitably & Competitively

If you adopt a cost-plus approach to menu pricing (that is to say applying a standard margin over your cost to set the price), it may not be the most effective way to maximize how much your customer is prepared to pay. Pricing your menu is certainly helped greatly by knowing what your raw costs are, but the success of your menu pricing is mainly influenced by how well you understand your guests, and how well you understand your guests is driven by how closely you observe their purchasing behaviours and patterns. Before you sit down and contemplate a menu change, there are certain pieces of information you must have and all of them are at your fingertips.            Basic Information You Need So let's look at the basic information you should have to hand before [...]

2 06, 2016

6 Tips For Making A Menu Change Quickly & Effectively

Making a menu change can be a lengthy, complicated and stressful process unless it's managed correctly. How many of us have planned a menu change to take three weeks and have watched it morph into a six or eight week exercise? However, a few small steps that you take in between menu changes will help you enormously when the time comes for the actual change. Keep a weekly record of the number of items that you sell. This comes from you POS systems product mix report and if you take five minutes each week to put these on a spreadsheet, you'll keep on top of what's selling and what's not selling. Keep a monthly check on what your competitors are charging for menu items that you both carry, or that are similar. This exercise keeps you on top of prevailing [...]